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Patient communication

How to reactivate inactive patients in your dental clinic

Every dental clinic has thousands of dormant patient records — recoverable revenue sitting still. Keishal works the list autonomously on WhatsApp, in the patient's language, and lands confirmed appointments in your PMS.

K
Reactivation
Lapsed list · 312 patients
Running
MPMarta P.9 mo
JSJordi S.11 mo
LVLaia V.14 mo
Wed 17:00
Thu 09:30
Fri 11:15
Contacted · 96Booked · 21
01

The problem

Your PMS has years of patient history — ortho cases that finished and never came back, hygiene cohorts that drifted away, patients who meant to rebook but never did. The reason they stay dormant is simple: no one on the front desk has time to work the list by hand, call by call.

02

What Keishal does

Keishal identifies dormant cohorts in your PMS, applies suppression rules (opt-outs, deceased flags, patients who moved abroad), and reaches out via WhatsApp with a personalised, low-pressure conversation. It answers questions, finds a slot that works for the patient, and writes the confirmed appointment back to your calendar.

Under the hood

How it works, step by step

1

Reads your PMS to identify dormant cohorts

2

Applies GDPR suppression rules before any outreach

3

Opens a personalised WhatsApp conversation

4

Books and writes the appointment back to your calendar

03

How it works with your existing systems

Keishal connects to your practice management software via its API — no migration, no data duplication, no login for your team. Patient records stay in your PMS. Every message and outcome is logged for compliance.

04

What you'll see at your clinic

Reactivation is typically the highest-impact feature we operate: recovered appointments show up in your calendar, and the front desk sees a growing pipeline of returning patients without lifting a phone. Results scale with the size of your contactable database and your treatment mix.

Patient communication

See reactivation running on your data

Twenty-minute call. We map the flow against your PMS and patient list, and show you the numbers for a clinic your size.